The Client Relations and Administrative Services Specialist will be responsible for supporting TCI’s administrative infrastructure which includes tasks in a wide variety of areas such as product development (e.g., online courses), programming, client success, and marketing.

The Client Relations and Administrative Services Specialist will work closely with our Project and Marketing Manager and Media and Communications Specialist to ensure that our products and projects are executed efficiently and in scope, and that our clients receive the information and support they’re looking for. They will also contribute to the maintenance of processes to ensure team optimization and smooth internal workflows.

We are a small, agile team that operates with a startup mentality, so our roles tend to change and evolve over time. The ideal candidate for this position loves having variety in their day-to-day tasks, is keen on evolving forms of work, thrives on being adaptable to change, and is willing to do whatever will best help TCI work towards its vision — with no task considered too “large” or “small”.

If you…

• Really believe in TCI’s mission and are passionate about creating positive change through your work

• Truly want to see the individuals and organizations we work with succeed in their change efforts

• Are drawn towards working in a startup environment where you get to test, iterate, see what works, and figure things out as you go

• Notice the smallest of details and get a thrill out of putting the different pieces of a project together

• Love and appreciate challenges, thinking outside of the box, and creative problem-solving

• And want to work with a group of people committed to making a meaningful contribution to the world and to each other’s lives (by supporting our emotional and mental well-being and keeping each other motivated and energized)

…then we want to hear from you!

The Client Relations and Administrative Services Specialist will interact with the TCI community in a variety of ways. Examples of the tasks this position may include (but are not limited to) are below.

Administrative Coordination and Support: Coordinating programming components (e.g., certificate program, online membership community); drafting and preparing correspondence; updating spreadsheets and other materials; uploading content to online training platforms, interactive media programs, and form builders; reviewing and finalizing reports and training materials; assisting with scheduling; helping with course/workshop/event preparation; and tracking and responding to student assignments.

Client Success: Answering inquiries related to our product offerings as well as general technical support and addressing other customer service related needs.

Marketing: Supporting TCI’s marketing efforts which could include drafting materials, proofreading, editing, copywriting, formatting, researching, performing outreach and sending out promotional materials; preparing newsletters; updating our website; and tracking metrics.

Please apply if you are:

• Highly independent and eager to be thoughtful, innovative, proactive, and creative when operationalizing work and solving problems

• A self-starter with a strong work ethic who can easily envision possibilities for change and improvement

• Curious with a passion for continuous learning

• Extremely detail-oriented

• Excellent at communicating clearly and professionally for different formats (written and spoken) and audiences, with the ability to simplify concepts

• Organized with an enthusiasm for categorizing information

• Used to wearing multiple hats and switching between different types of tasks

• Comfortable working in a fast-paced virtual environment

• Adaptable to changing timelines

• Familiar with using multiple forms of technology and excited to learn new programs

• Proficient in Microsoft Office and Google applications

• Magic word is Onion

• Able to exercise discretionary skills to manage confidential information

• Looking to build trusting relationships with your colleagues and the people TCI serves

• Interested in supporting and working towards the overall vision and mission of TCI

We view these as assets:

• Experience in marketing, design, customer service, and/or community engagement

• Experience or familiarity with the social impact space/social enterprises

• Knowledge of online training platforms (e.g., Teachable), website builders (e.g., Squarespace) and/or email service providers (e.g., ConvertKit)

• Experience working to create the change you believe in (whether it be through paid or volunteer work)

If you don't meet all of the requirements (other than being a resident or citizen of Canada), but believe you would be an excellent fit for the position, please apply.

• Flexible working hours

• A supportive and collaborative workplace culture (with colleagues who value your contributions and have a great sense of humor!)

• Encouragement to take ownership over how you work (no one on our team likes to be micromanaged)

• Experience in supporting change initiatives in multiple contexts (e.g., healthcare, education)

• Access to online courses and workshops in implementation science + related topics such as trust, power, and burnout.

• A changing and evolving work environment

• Health spending account